Damage or loss of the product in transit
If we still don't receive the returned product 60 days after it is sent out, we will deem it to be lost and end the return procedure. Otherwise, we will add a customs declaration service fee of $20. We recommend that buyers choose the Delivered Duty Paid (DDP) and DTP method to ship the return. If the product is lost or damaged in transit, the loss will be borne by the buyer. We suggest that the buyer should choose a transport company or express company with a good reputation when sending back the product by post, and buy insurance against loss or damage to the product. When the product is returned, the freight and tariff incurred shall be borne by the buyer (Chinese tariff is 30% of the declared price). The product having been activated or installed for use will not be deemed as the product in good condition. The product in good condition refers to that the product could be kept their original quality and function, including the product itself, packaging, accessories, attached trademark tags, operating instructions, and the like, which are intact and complete and do not affect the secondary sales of the products. 902, 9th/f, Hongyu building, Gushu 2 Road，Futian District， Shipping to return your product, you should ship your product to : If we fail to receive the postal tracking number of the product returned by the buyer within this period, we will close the return application and deem it as the buyer's waiver of the return request.
STEP 2, Return package delivery requirements.īuyers shall return the product by post within 7 days after our store agrees to return or exchange the product, and submit the post tracking number online. Please fill in the return request at this link. We will reply to you within 24 hours on workdays. How can I do returns? STEP 1, Return application.
Any buyer who has shopped on ALIENTECH online store (could apply for returning or exchanging the purchased product without any reason within 7 days after receipt of the product and on the premise of ensuring the product is in good condition (the photo proof of the status of the product must be provided.).Ĭustomized non-standard products will not be allowed to return.
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